Behavioral Health Services North, Inc.

Job 176715 - Adult Care Manager
Plattsburgh, NY

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Job Details

Location: Plattsburgh, NY
Employment Type: Full-Time
Salary: Competitive

Job Description

Provides outreach and enrollment services to adults who meet the eligibility requirements of New York State’s Adult Health Home program. Organizes client care to improve client health outcomes and reduce unnecessary emergency room and inpatient hospitalizations. Involves the coordination of personnel and resources needed to facilitate the appropriate delivery of health care services.

Essential Duties & Responsibilities: 

  • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.
  • Complete Comprehensive Assessment within required timeframe, updating per AHI policy.
  • Develop a comprehensive Plan of Care in collaboration with participant within required timeframe, updating per AHI policy.
  • Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.
  • Provide monthly Health Home core service per DOH requirements.
  • Conduct case review meetings with members of interdisciplinary team.
  • Promote evidence based wellness and prevention resources.
  • Track and share information and care needs across providers.
  • Support adherence to treatment recommendations.
  • Help ensure coordinated, safe transitions in care.
  • Support effective collaborations with community based resources.
  • If applicable, work with Health & Recovery Plan Assessor to determine HCBS eligibility.
  • Follow procedures and protocols for clients identified as Health Home Plus.
  • Complete monthly billing documentation.
  • Follow policies and procedures outlined by the Health Home.
  • Participate in required training.
  • Participatory member of staff and supervisory meetings.
  • Additional duties as assigned within scope of job description.



  • Education Requirements:
    • A bachelor’s degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation therapy, rehabilitation, social work, sociology, or speech and hearing; OR
    • NYS licensure and current registration as a Registered Nurse and a bachelor’s degree; OR
    • A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR
    • A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
  • Professional Work Experience Requirements (in addition to education requirements):
    • Two years of experience EITHER (a Master’s degree in a related field may be substituted for one year’s experience):
      1. Providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism or substance abuse; OR
      2. Linking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism or substance abuse to a broad range of services essential to successfully living in a community setting.
  • Excellent engagement and organizational skills in order to deliver person-centered services.
  • Ability to work independently and collaboratively.
  • Strong written and verbal communication skills.
  • Ongoing maintenance of CPR/Safety training certification required.
  • Valid NYS driver’s license with driving record acceptable to BHSN insurance carrier required.

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